Frequently Asked Questions
Do I need to book in advance?
Yes, I am usually booked 2-3 weeks in advance, and to avoid waiting to get an appointment I recommend you rebook your next treatment when leaving your appointment. Some clients choose to book 2-4 months in advance, particularly as we head into the Summer months.
Can I cancel or rearrange my appointment? How much notice is required?
Change is sometimes unavoidable, however I ask you to please rearrange or cancel your appointment at the earliest sign of needing to do so. At a minimum, I ask that you provide at least 48 hours’ notice to reschedule or cancel your appointment. For your convenience, a reminder is sent the day before your appointment to remind you of the scheduled time.
From 1st July 2017, a $20 booking fee will be added to all appointments, payable at the time of booking your appointment. This is credited to your account, and only the balance of your treatment cost is required at the end of your treatment. Cancellations within 48 hours of your appointment time, will result in the loss of your booking fee.
Can I reschedule my appointment?
You may reschedule your appointment, and, as with cancellations, I ask for as much notice as possible, with a minimum of 48 hours. Appointments should be rescheduled for a time within a week of the original appointment, availability dependent, or may result in the loss of your booking fee. As I am quite fully booked, rescheduling your appointment may sometimes result in a wait to get your desired rescheduled time.
Sometimes things simply don’t go to plan, and I will allow an appointment to be rescheduled up to twice. Multiple rescheduling may result in the loss of your booking fee and may affect future appointments.
Can I add on additional treatments, change or remove treatments when I arrive at my appointment?
Unfortunately not. As my appointment book is full, it is very rare that I am able to extend a treatment time at short notice, if you require a treatment in addition to what you have booked please phone ahead to enquire if this is possible. Treatments that are not required on the day and therefore cancelled will incur their full charge as this time has been put aside for you.
When do I need to arrive and how long should I allocate for my appointment?
I welcome you to arrive 5 minutes prior to your appointment to relax in the waiting area and enjoy some quiet time for yourself. I ask that you please allow an extra 15 mins in addition to your treatment time. It is a priority for me to provide and maintain treatment and services to the highest standard, as you have experienced in your own treatments, I make it a priority to never rush or compromise on the service delivered in an appointment. I make every effort to work within scheduled appointment times, however this is not always possible. I greatly appreciate your patience if you are kept waiting. Should you be under time restraints yourself, please do not hesitate to let me know.
Vitality and Ageless Confidence Awaits
See The Skin Refinery's Treatment Menu
Unit 4a, 10 Wellington Street
Phone: (09) 576 2673
Wed: 8:00am – 5:00pm
Thu: 8:00am – 5:00pm
Fri: 7:00am – 4:30pm